FREQUENTLY ASKED QUESTIONS
What services do you offer?
Do Over Dog Training offers K9 Nose Work®, Dog Parkour, Canine Fitness and Drink With Your Dog™ Brewery Manners classes, private lessons, events, workshops and trials.
We only offer private lessons for training/behavior on an extremely limited basis - contact our office to inquire
We do not offer basic training classes for puppies or dogs, but Independent Contractors do!
If you would like to take private lessons with Anne Coughlin, please contact Sit n' Stay Dog Training for information on these classes.
If you would like to take classes or private lessons with Kristen Hanley, she offers classes at our training facility on Sunday mornings. Please contact Dogology WNY for information on her services.
How do I create/update an account
See video tutorials below or click here for written directions.
How do I register for a class or event?
Click here for a video tutorial on how to register for a class or event using our registration software.
How do I view my account?
Click here for a video tutorial on where to find information in your account.
Can you explain the plans and passes?
Click here for a video tutorial about our plans and passes.
How do I pay for a class or event?
Do Over Dog Training requires that all classes/events are paid for prior to the start date for class in order to confirm your spot in the class. There are several ways to pay for your class/event:
Pay through the registration software when you book the class. This is the easiest way to confirm your class/event. Our registration software accepts most major credit cards.
If you prefer to pay with a check, your spot will not be confirmed until the check is received. Please contact our office if you wish to pay check at firstname.lastname@example.org
If you prefer to pay with cash, your spot will not be confirmed until your payment is received. Please contact our office if you wish to pay check at email@example.com
How do I contact you?
The best way to contact Do Over Dog Training is to email us at firstname.lastname@example.org or use the Contact Us form on this website. We check our emails regularly throughout the day. If a phone call is necessary, it may take up to 3 business days for us to respond.
Please do not attempt to text, call or DM our instructors directly, they will not be responded to
What happens if I can't make a class?
We know your time is valuable, and ours is too. Once you have signed up for a class or event with us, it means that we have reserved a spot especially for you! So that we may respect everyone’s busy schedules and provide the best training to all our clients, we will adhere to the following cancellation policy.
This cancellation and refund policy applies to clients that must withdraw for any reason including but not limited to injury, illness, emergency, and personal or work-related reasons.
• For a session of classes - no refund after the first class meeting. There are no regularly scheduled make-up classes, but your instructor can let you know what you missed so you can practice at home.
• For a single class - no refund if cancelled within 48 hours of class
• For private lesson - no refund if cancelled within 24 hours of lesson
• For events (e.g., workshops, seminars, mock trials, etc.) - no refund within 7 days of event unless host can fill your spot
NEW: with our new software system students can now cancel out of classes themselves. There is no need to contact the office, simply log into your account and cancel the class you need to.
Do you offer discounts?
While we don't offer discounts for classes, students may purchase memberships or passes for many of our classes and will pay less than the standard prices for classes.
Where are you located?
Our classes take place in two different locations:
Our main training center is located in the Eastern Hills Mall, 4545 Transit Road, Williamsville, NY 14221. Our door is located at the back of the mall, between JC Penney's and the cinema. Look for the white door with Do Over Dog Training signage (near Bison Billiards.)
We also offer classes at Sit n' Stay Dog Training, 2881 Southwestern Blvd, Orchard Park, NY 14127.
What should I bring to class?
Please bring what you need to keep yourself and your dog comfortable during class. For K9 Nose Work® classes we suggest you bring the following:
Water and a water bowl
Training rewards - please bring a plastic bag full of small, non-crumbly food rewards that your dog loves. Please label the bag with your dog's name. If your dog prefers a toy reward, please also bring your dog's favorite toy.
A mat/blanket to put down in crate if it will make your dog more comfortable
Something for your dog to chew/lick while waiting in crate (Kong, Toppl, chews, bone, interactive toy, etc.)
Why do I have to crate my dog in K9 Nose Work classes?
Crating is part of the K9 Nose Work® philosophy.
By crating our dogs between searches we are keeping all of the dogs safe as they enter/exit the search area
Having the dogs in crates creates a smoother transition between dogs, which equals more turns
Crating allows the dogs to rest between searches.
Crating allows for latent learning - this gives time for what the dog just learned to sink in
Does your dog have difficulty being crated? Contact us at email@example.com and we will work with you to find a solution so that your dog can still enjoy our K9 Nose Work® classes.
What vaccines are required?
Do Over Dog Training requires Rabies and Parvo/Distemper vaccines. Titers are accepted. The kennel cough/bordetella vaccine is recommended.
How do I register for an ORT/trial?
Visit our trials page and click on the links to register. Be sure your NACSW™ membership is current. You will be redirected to the NACSW™ website in order to enter a NACSW™ trial.
DODT Class Policies & Procedures can be found HERE.